{"id":7736,"date":"2025-05-24T20:09:38","date_gmt":"2025-05-24T20:09:38","guid":{"rendered":"https:\/\/wearesmart.com.br\/?p=7736"},"modified":"2026-10-29T21:32:32","modified_gmt":"2026-10-29T21:32:32","slug":"internal-communications-role-employer-branding","status":"publish","type":"post","link":"https:\/\/wearesmart.com.br\/en\/internal-communications-role-employer-branding\/","title":{"rendered":"The role of internal communications in employer branding"},"content":{"rendered":"\n<article class=\"smart-blog-article-en\" itemscope itemtype=\"https:\/\/schema.org\/BlogPosting\"><header class=\"sba-head\"><div class=\"sba-head-inner\"><h1 itemprop=\"headline\">The role of internal communications in employer branding<\/h1><div class=\"sba-meta\"><p class=\"sba-by\"><span>By<\/span><span itemprop=\"author\">Tha\u00eds Aguiar<\/span><\/p><div class=\"sba-share\"><span>Share<\/span><div class=\"sba-share-links\"><a href=\"#\" data-blog-share=\"Facebook\" aria-label=\"Share on Facebook\" target=\"_blank\" rel=\"noopener\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg><\/a><a href=\"#\" data-blog-share=\"LinkedIn\" aria-label=\"Share on LinkedIn\" target=\"_blank\" rel=\"noopener\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg><\/a><a href=\"#\" data-blog-share=\"X\" aria-label=\"Share on X\" target=\"_blank\" rel=\"noopener\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-x-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z\"><\/path><\/svg><\/a><a href=\"#\" data-blog-share=\"WhatsApp\" aria-label=\"Share on WhatsApp\" target=\"_blank\" rel=\"noopener\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg><\/a><\/div><\/div><\/div><\/div><\/header><div class=\"sba-content\" itemprop=\"articleBody\"><p>Until recently, the Brazilian market thought of employer branding mainly in terms of attracting talent. It is certainly essential for attraction: according to Wonderful Workplace, a strong employer brand can reduce hiring costs by 43%.<\/p><p>As the field develops, the relationship between employer branding and internal communications becomes clearer. The same Wonderful Workplace research found that a strong employer brand can increase employee involvement by 130%.<\/p><h2>Internal communications and employee experience<\/h2><p>The attraction stage ends when talent starts work. Internal communications then helps confirm the promise made during recruitment and supports team engagement.<\/p><p>Employer branding, done properly, brings together communications to attract professionals and internal communications for employees.<\/p><p>It means managing the employer brand throughout the talent journey, from attraction to after people leave the company.<\/p><p>The story told to candidates during recruitment must be validated by the people who already work there.<\/p><p>That is why most interviews conducted when discovering the Employee Value Proposition, or EVP, involve internal talent. They are well placed to explain what makes the company a great place to work.<\/p><p>Internal communications has a crucial role: helping people recognize the EVP in everyday experience by connecting it consistently to communications:<\/p><ul><li>Through senior leaders\u2019 words and actions.<\/li><li>In managers\u2019 daily communications with their teams.<\/li><li>Across all internal company channels.<\/li><li>In internal campaigns.<\/li><\/ul><p>There is also a major opportunity to connect the EVP to other company initiatives that can improve the working experience.<\/p><h2>Internal communications and HR working together<\/h2><p>Internal communications needs to be HR\u2019s closest partner, giving employee journey topics as much attention as institutional topics.<\/p><p>Alongside initiatives linked to strategy, the corporate brand and products, it is crucial to give visibility and substance to life inside the company, including:<\/p><ul><li>Actions that express its purpose.<\/li><li>Stories of the desired culture in practice.<\/li><li>Distinctive compensation and benefits.<\/li><li>Learning and growth opportunities.<\/li><li>The company\u2019s commitment to diversity and inclusion.<\/li><li>Internal celebrations.<\/li><\/ul><p>Reminding people why they chose the company makes it easier for them to keep making that choice every day and become employer brand ambassadors.<\/p><h2>The company\u2019s key messages<\/h2><p>Every company already has an employer brand. Ask someone what it is like to work at their company.<\/p><p>Internal communications\u2019 role in employer branding is to help people connect their answer to the messages that differentiate and strengthen that employer brand.<\/p><p>This matters because it can improve engagement and lend greater credibility to the employee value proposition among the talent the company wants to attract.<\/p><p>In our article on employer branding, we explain that the promise made to candidates must be proven when they become employees. There is another point too: employees promote their companies every day.<\/p><p>Word of mouth is an important part of selling, even when the \u201cproduct\u201d is something as intangible as a working experience.<\/p><p>We know the most trusted, credible and organic messages come from people we already know. Among the studies supporting this, a Nielsen report found that 83% of people across 60 surveyed countries trust recommendations from friends and family more than traditional media marketing messages.<\/p><p>This reinforces the importance of cohesive messages that employees can share, strengthening the EVP.<\/p><h2>Three internal communications actions to strengthen employer branding<\/h2><p>Where should your company begin? These processes provide a foundation for planning:<\/p><h3>1. Put employees at the center of the stories<\/h3><p>Giving internal talent a voice strengthens their connection with the company, recognizes people and makes the messages more credible.<\/p><p>Rather than simply reminding people that growth and learning opportunities exist, tell the story of an employee who learned something new or earned a promotion.<\/p><h3>2. Identify key messages, measure and analyze<\/h3><p>How much internal content reinforces the strategic narrative, culture and EVP? How do people engage with it? Which culture and EVP attributes perform best in internal channels?<\/p><p>This requires practical tracking. Include the key messages in content and regularly analyze results.<\/p><h3>3. Test and diversify communications channels<\/h3><p>EVP messages can and should extend beyond traditional internal communications channels. Everything communicates.<\/p><p>Professionals should identify opportunities to align, connect and promote key messages throughout the employee journey. Relevant touchpoints include:<\/p><ul><li>Onboarding materials.<\/li><li>Promotion and merit letters.<\/li><li>Training materials.<\/li><li>Communications from every department.<\/li><\/ul><p>Understanding that employer branding extends well beyond talent attraction is the first step. Internal communications is a fundamental strategic partner in its success.<\/p><p>The key is cohesion. The talent every company wants to attract and retain wants a meaningful story, with coherence and consistency between the promise of the \u201cproduct\u201d they bought, a job at the company, and the reality of working there.<\/p><h2>Meet Smart<\/h2><p>Smart helps companies design effective employer branding strategies by mapping the employee journey, structuring an Employee Value Proposition (EVP) suited to business needs and developing the employer brand narrative.<\/p><p>We also apply our proprietary EVP Research &#038; Design methodology and support changes relating to the desired organizational culture.<\/p><p>We connect internal and external communications for employees and the market, supporting reputation management and brand authority, including the employer brand. <a href=\"https:\/\/wearesmart.com.br\/en\/employer-branding\/\">Explore our services<\/a>.<\/p><a class=\"sba-back\" href=\"https:\/\/wearesmart.com.br\/en\/blog\/\">\u2190 Back to Think 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