Building Brand Authority for an Employer Brand

Context: ClickBus, a company that sells bus tickets online, had already defined its desired strategy and culture. It was a moment of growth and transformation for the company, while competitors had a strong appeal to the type of talent they wanted to attract.

Client

ClickBus

Industry​

Mobility and Technology

Challenge

ClickBus was going through a period of maturation and transformation. The strategy and culture were already defined, but they weren’t yet clearly reflected in the way the company presented itself to talent. The challenge was to build a value proposition capable of communicating ClickBus’s attributes as an employer and supporting its differentiation in a competitive market.

OUR WORK

We applied Smart’s proprietary methodology for EVP (Employer Value Proposition). We conducted interviews and workshops with leadership and talent. Based on the insights from the process, we built three pillars and manifestos and created a visual identity specifically designed to communicate ClickBus’s employer brand value proposition, appealing to target talent audiences. An Employer Brand Book was created to consolidate all guidelines, including tone of voice, language, visual direction, and best practices. The identity was rolled out across giveaways, internal communications, and other suggestions throughout the talent journey.

Impact

ClickBus now has a structured EVP and its own narrative for communicating its employer proposition. The work established a reference to guide employer brand communication and support talent attraction and engagement initiatives.